Apple Stops Updating MobileMe Status Blog

Posted on August 10, 2008

At the end of last month people were having serious problems with their MobileMe accounts so Apple launched a MobileMe status blog. As the BBC notes the response came after waves of criticism.

The opening post of its MobileMe blog revealed that the information updates had been ordered by Apple boss Steve Jobs.
It blamed a "serious problem" with one of its mail servers which blocked some members' access to their MobileMe accounts.
It admitted that it had fixed over 70 bugs but that 10% of messages received between July 16 and July 18 had been lost.
"In the 14 days since we launched, it's been a rocky road and we know the pain some people have been suffering," it read.

The blog was a great idea and it kept users up-to-date on what was going on. But then Apple stopped updating the blog. The last update was July 29th and it ended with the promise of a future post.

The last MobileMe update was posted on July 29th. At that time, Apple advised users they completed restoring Mail service and also discovered a syncing bug, which apparently magically disappeared. Apple promised "next post later this week."
It's been 11 days since... It turns out they forgot to post an update #4 for the second week in a row. It's Sunday - 3 o'clock in the morning; no updates from Apple, yet. MobileMe status page still features old news. No wonder Steve Jobs was so upset with MobileMe development team. It seems they are understaffed. They can't even post updates regularly.

If you are going to promise regular status updates you should have them even if it's just to say that all is well.